TERMS & CONDITIONS

The LWE Interiors website (the website) is owned and operated by LWE Interiors Limited (LWE Interiors, we or us) a company incorporated in England whose registered address is Dewberry Close, Tyldesley, Manchester M29 8RD and whose company number is 13077983.

Please note: As almost all the GOODS ARE MADE BESPOKE TO YOUR SPECIFICATIONS, SOME OF YOUR RIGHTS UNDER STANDARD UK LAWS (Consumer Rights Act 2015 and its predecessors, DISTANCE SELLING ACT and SALE OF GOODS ACT etc.) DO NOT APPLY. Please read the following and the Returns Policy carefully before entering into a binding contract.

This is the user agreement that governs your use of this website and the provision of the services we provide you the customer (you, [the] user). We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these website terms at any time without further notice. If we do this, we will post the changes to these website terms on this page and will indicate at the top of this page the date these terms were last revised. Your continued use of the website after any such changes constitutes your acceptance of the new website terms. It is your responsibility to regularly check the website to determine if there have been changes to these website terms and to review such changes. Please take time to read these terms as it is important for both of us that you understand our contractual relationship both relating to your use ([the] User) of our website (see also Privacy Policy) and the products and services we provide you.

1. Specific Terms Relating To The Purchase Of A Product, Payment Of, Purchase Price And Ownership Of Goods

Once the User sends payment in part for an Order, LWE Interiors will commence sales order fulfilment. It does not signify an automatic order acceptance and LWE Interiors will not be obliged to accept an order by default furthermore LWE Interiors reserve the right to refuse or cancel an order at any time.

Ownership of goods

Sole ownership of a product remains to full property of LWE Interiors and ownership will only pass over to the User once full payment has been collected in cleared funds and completion of the Contract (see Your Order Contract With US) between you and LWE Interiors will take place on the dispatch of the products ordered by you unless we have notified you that we do not accept your order or you have canceled it in accordance with the instructions in the Returns policy.

Non-acceptance of an order may be a result of one of the following:

* The product you ordered being no longer available to order

* Our inability to obtain authorisation for your payment

* The identification of a pricing or product description error

* You not meeting the eligibility to order criteria set out in the Terms & Conditions

If there are any problems with your order, you will be contacted by our Customer Services Representatives. We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Please do note that at the point of checkout confirmation you are directed to a secure transaction section – a relationship between yourself and our bank only – and at no time are LWE Interiors able access any of your payment details.

Please see the section below entitled “Data Protection Security & Privacy”.

Payment on Point of Purchase

Our products are generally made to order. We can accept 50% deposit on placing an order (with the 50% balance payment due once the items are ready to be shipped) on many items - please contact us to discuss. Regarding bespoke made to order items, our supplier/s will then receive instruction to manufacture the goods to your specification

*Note: As the GOODS ARE MADE BESPOKE TO YOUR SPECIFICATIONS, SOME OF YOUR RIGHTS UNDER STANDARD UK LAWS (Consumer Contracts Regulations, Consumer Rights Act 2015 and its predecessors, Distance Selling Act and Sale Of Goods Act etc.) DO NOT APPLY.

This is specifically relevant to cancellations, refunds and returns. It is strongly advised that you fully understand the full cancellation or refunds & returns policies before agreeing to the site's terms and conditions. Your Order Contract with us

By sending payment (part or full) it will mean that you automatically wish to enter into a contract with LWE Interiors under all the terms and conditions including returns, cancellations and refunds policies as stated on this website. The contract will commence with LWE Interiors when your deposit (or greater sum) is paid, unless LWE Interiors declares at any time, by any communication method within the contract period, that the order has NOT been accepted (See point 1 “Specific terms relating to the Purchase of a product, Payment of, Purchase Price and Ownership of Goods”).

In which case LWE Interiors will refund any amount owing to you (generally a full refund of your deposit amount paid).

If LWE Interiors accepts payment and does not inform the Customer of non-acceptance, a conditional sale will be underway. LWE Interiors will be obliged to fulfil the manufacture of the goods as per your order and the Customer is agreeing at initial entry into the contract that they will be obliged to pay any outstanding balance charges when the relevant time occurs as outlined in the order agreement including delivery (sometimes stated as ‘carriage’ or ‘shipping’) charges where it is applicable and stated.

Please note LWE Interiors takes care to provide accurate information with regard to manufacturers' lead time and delivery and will endeavour to do all it can to meet the estimated times. However, it will not be held in breach of contract or responsible for any liability or losses if the estimated deadline is not met.

The goods will remain the property of LWE Interiors until all outstanding payment parts (including where applicable, delivery charges) are settled in full and the item has arrived at the shipping location provided.

Note: it is the customer’s responsibility to check for any damage at the point of delivery. Please see the Returns Policy for more information.

BEFORE YOU COMMIT TO PURCHASE

Upon agreeing to purchase you may have been sent a Quotation from one of our Sales team or chosen to purchase directly from the website which creates an Order automatically. Ordinarily, our Sales Team will contact you by phone or email to make sure the details of your created Order are both to your satisfaction or requires advice or guidance by our team, or you may have discussed a product(s) with our Sales team and they created a Quotation for you. Please note that it is your responsibility to check the Order is to the exact specification desired and all details are correct prior to payment. Even if your contact was by phone we require a live email account that you can access as you will be sent an email detailing the Order, and you have 7 working days to notify LWE Interiors of anything which is not as expected. Specifically, the colours, finish and dimensions (as well as the ability to install the item via sufficient gaps in doorways and staircases) should be carefully inspected. LWE Interiors cannot offer guarantees at any stage during the manufacturing process that configuration change is possible but will endeavour to do our best to accommodate any errors.

Final payment of the balance of your order and delivery

Once we have been informed by our supplier that the goods are ready for despatch then we will contact you for the remaining balance including delivery charge, where applicable. In most cases, a delivery date will be advised at this point. Please read our Delivery FAQ’s for a detailed description.

If we are unable to make contact with you to collect this remaining balance the delivery times may be affected. If this timeframe exceeds 14 working days from our first attempt, we will email you informing you of our requirement to take the remaining balance and when delivery can be expected. Should we continue to not be able to make contact within 28 days from our first attempt we will send a final email confirming that you are in breach of contract and your deposit will, therefore, be held by ourselves to cover any losses we may have incurred.

IMPORTANT shipping cost balance discrepancy possibilities, please note:

Due in part or on occasion to the length of time between order placement and delivery of goods the initial calculation for the delivery cost may differ from the previous cost presented on the order at point of balance collection. In general, our third-party manufacturers and their relevant shipping companies try to secure a fixed price before manufacture and the fulfilment chain will endeavour to maintain the prices quoted. However, we cannot be held responsible, accountable or liable for any variations in subsequent cost fluctuations. In nearly all instances we will stand by your original invoice, but in extreme circumstances, if the original value was not able to be fixed and the fluctuations are more than 15% greater we may ask for a further contribution to fulfilling the order contract.

Good news! It should be noted that on occasion we are able to pass on a reduction in shipping costs where our diligent staff and manufacturers are able to consolidate multiple orders.

Please note, should we have to reattempt delivery of your order we may have to pass on any charges we incur from 3rd party supplies.

All VAT prices shown are UK figures. UK current rate is 20%. We will endeavour to react to changes in this directive by UK Treasury by responding within a maximum of 5 working days of official notification. However, we will not be held accountable or liable in any way if this target is not achieved. For non-members, product prices are listed inclusive of VAT (where applicable). The total cost of your order is the price of the products ordered inclusive of VAT, plus delivery to your chosen shipping address.

If it so happens that during the course of an order duration (contract period) the VAT value should fluctuate (increase or decrease). The contract will continue using the rates as initially understood at contract start point.

Refusal of Transaction

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion including but not limited to incorrect information including pricing. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

* Register by providing at least: your real name, phone number, e-mail address, payment details and other mandatory requested information

* Be over 18 years of age

* Stipulate a delivery address (ideally but not necessarily) in the United Kingdom, Channel Islands, or Ireland.

Please note that PO box numbers and accommodation addresses are not acceptable. And LWE Interiors reserves the right to insist on a suitable delivery site to accommodate the delivery vehicle.

Please see Delivery FAQs, with particular note to the clause “• IMPORTANT: Do you have full access to install/deliver?”

* Possess a valid credit or debit card issued by a bank acceptable to us…

* Or the use of Purchase Order numbers and bank transfers if accepted as a suitable business by LWE Interiors’ accountant representatives.

Discontinued Products

From time-to-time, our manufacturers discontinue ranges of products. If the User places an order for a product that is then found to be discontinued the user will be contacted by an LWE Interiors representative at LWE Interiors' earliest convenience and they will be advised of alternatives or offered a full refund. LWE Interiors will not be liable for any compensation in any way greater than a refund for the total sum paid by the user at the time of purchase.

Collection Delivery

We strongly advise that you read the Delivery FAQ’s for full details before agreeing to this website’s terms and conditions. For Cancellations, Refunds & Returns please refer to our Returns Policy.

Please note there are several important points regarding your commitment that we strongly advise you to read the Returns policy in full before LWE Interiors take payment for any goods.

Payment taken will automatically enter you into a contract with LWE Interiors under all the terms and conditions including the Returns policy as stated on this website. Ex-display/shop floor, or warehouse clearance items – Sold as Seen

From time-to-time, we may wish to sell items from our physical stock, online. This is usually known as a ‘Stock or Warehouse clearance’, ‘Ex display offers’ or other such similar terms. When we list these products on our site, we differentiate them from brand new items by using the words “ex-display” (or similar) either in the title or the description and generally (though not necessarily) offer the product at a reduced price.

As an item that has been out of its protective packaging, it is likely – though not always apparent – that some minor wear and tear will be visible and cannot be avoided. These constitute the likes of hairline scratches, a minor dent or very small chips. If we believe the product has any defects or issues which are likely to be cause for concern to the buyer, we will endeavor to point them out beforehand and describe them in the description of the item and mark the cost accordingly.

Important note: All items in the section Ex-Display (or any item which mentions they have been in the showroom or warehouse marked for clearance) are ‘Sold as Seen’. The buyer accepts that refunds and returns are not possible for a product unless a major breakage or defect was neither already mentioned in the Product Description and/or passed in an email and therefore not pointed out prior to purchase, or potentially occurred via delivery. See also the Returns Policy.

General Public Membership

By taking advantage of signing up for free to be a member of LWE Interiors you will need to provide certain private details in line with our Privacy Policy. Please read. In summary, the benefits can and maybe some of the following: 

Newsletter emails with a potential discount or exclusive opportunities. 
Access to more products and content. 
Discount incentives such as coupons and sales. 
Your stored information for easy repeat purchases.

We ask for roughly 48 hours from submission for us to return with your membership level, however, the time taken is offered as a rough guide in working hours and we cannot be held to this which is offered as a guideline. We will, of course, endeavour to return as soon as possible and in many cases, do so before 24 working hours. 

2. Data Protection, Security & Privacy

LWE Interiors is seriously committed to protecting your privacy and maintaining the security of any personal information received from you especially regarding payment. We strictly adhere to the requirements of the data protection legislation in the UK and have chosen to take the payment path away from our site for peace of mind and directly engage you with our trusted third party on the Barclays payment gateway for their recognised strength in this area.

All payment transactions are securely handled by Sage Pay's system and at no time is our technology or staff privy to any full payment details that would deem a risk to the financial security of the User’s payment details.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number (though as previously stated not full details that would deem a financial security risk) or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

We reserve the right to keep relevant customer details (with the notable exception of full payment details – see above) on LWE Interiors’ ordering system and a digital and/or paper copy of your details at our Head Office until such a time we deem it suitable to destroy them. We will take all reasonable steps to ensure all information remains confidential within the eyes of the law.

The purpose of this statement is to explain to you what personal information we collect and how we may use it.

1. When you order, we need to know your name, address, email address and card details. This allows us to process and fulfill your order. You have the option to withhold personal information that is not required for the order process. IMPORTANT: THROUGHOUT THE ONLINE PURCHASE PROCESS AT NO TIME DO LWE HOLD OR SEE YOUR FULL PAYMENT CARD NUMBER AND DETAILS.

2. AT NO TIME IS LWE ABLE TO VIEW YOUR PASSWORD. You are sent an automated email when you sign up the contents of which no LWE Interiors employee or person associated with the design or hosting of the website can view. Subsequently, LWE Interiors can enter a new password on your behalf if you instruct which will immediately be obscured from visibility as it is entered and going forward. Alternatively, the User has the option to then change the password within My Account section.

3. We use your personal information to notify you of your purchase and to send you updates on your products and/or requested services. We will only contact you with your consent and an opt-out option will be provided.

4. We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.

5. We follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by logging into your account or by emailing sales@lweinteriors.co.uk.

6. We use a technology called “cookies” as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser that is then stored on your system. You can set your browser to prevent this from happening. Any information collected in this way can be used to identify you unless you change your browser settings.

7. In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose.

3. Product Options And Descriptions Including Lead Times

LEAD TIMES

Generally, our lead times are conservative estimates given by the relevant manufacturer. However, as examples: due to popular demand, peak season, or configuration changes including non-standard finishes it is possible that the lead times may require extending and it is suggested that upon order completion you call or email our Sales team to give a more accurate reflection. In many cases, it is possible that our conservative estimates mean that we would be in a position to deliver earlier than predicted.

If you pay for your order via Amazon Pay lead times may be affected by up to 10 days.

DESCRIPTIONS

Each product purchased is sold subject to its Product Description. Please be aware that many items are available in a range of finish configurations e.g. sizes and materials used. If a user does not deliberately adjust these options via the selection boxes (drop-down lists) the default configuration is automatically selected when adding to the basket.

The user has a chance to review and amend this selection as the detail description appears in the final Confirmation screen before committing to purchase. It is the full responsibility of the user to ensure that the configuration in the order placed is the correct and desired options before completing the (initial deposit) purchase process and the user will be held liable for any outstanding payments after confirming for the manufacture (if applicable) and delivery of the product in the configuration ordered.

FURNITURE MEASUREMENTS

The dimensions given are written for your guidance. Before ordering, please ensure that there is adequate room to take the furniture through any doorways and windows, taking note of any restricted passageways, stairs and awkward turns. 

Great care has been taken to ensure dimensions are accurate for each product however LWE Interiors cannot be held liable for any inaccuracies. If you do come across something that you know to be incorrect we would love to have the opportunity to put it right. Please email info@lweinteriors.co.uk mentioning the product number and the issue.

COLOURS, TEXTURES & SAMPLE SWATCHES

With best endeavours, it is LWE Interiors’ intention to supply accurate visual representations of colours e.g. finishes and material swatches, as true to the finished product as possible. However, due to vast differences in end-user display monitors, it is almost impossible to guarantee consistent reproduction. This is further exacerbated when trying to compare using printing because of an even greater range of inconsistencies with regard to desktop printers. Great care has been taken to display original state images from manufacturers where they have been supplied, although in cases where this is not possible we go to great lengths to ensure that the images have been adjusted by experienced staff with high-end monitors and equipment to obtain as true a likeness as possible. LWE Interiors cannot guarantee that any colour or texture shown on the website will accurately represent the finished article. We advise that where critical, you contact us to obtain a sample swatch prior to ordering. Simply make a note of the product number and chosen swatch and email the details to our customer service team at sales@lweinteriors.co.uk

IMAGES

Please do not rely entirely on the product images to reflect the default configuration description. From time to time LWE Interiors may choose to use images that we believe to be more desirable alternatives for certain products than the accurate reflection of the finishes and measurements shown. If LWE Interiors believes the user has reasonable grounds to claim that a website technical error occurred during the selection and purchase then LWE Interiors reserves the right to request all monies owed be settled whilst LWE Interiors’ technical team investigate and may or may not be refunded in part or whole subject to LWE Interiors’ conclusion.

 As an effort to eradicate such occurrences the User should notice that if the initial main image for the product does not reflect the default values we will endeavour to bring it to the user’s attention within the product description so as not to deliberately misguide.

PLEASE NOTE: LWE takes all reasonable care to ensure that all details, including but not limited to: lead times, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order. Particular attention is drawn to the fact that many of the items for sale on the site are manufactured by non-UK based companies and therefore minor English translation mistakes may occur in the presentation details and particularly descriptions of some products. We endeavour to ensure that all issues are resolved before they are live on the site, however, we kindly ask you to tolerate minor instances of errors and help report perceived mistakes to our editor by emailing their whereabouts to sales@lweinteriors.co.uk

With regard to lead times, LWE Interiors will not be held liable for any damages, losses or in breach of contract of sale if the lead time is not accurately reflected for any reason.

PROMOTIONS

On signing up for our newsletter you will receive a 10% off* discount code. This can be used once on your first order however if you are a Trade customer you are excluded from using this code due to the discount you already receive. This code can not be used along with any other discount or offer and there is no cash alternative. Some brands are excluded.

* Seasonal promotions

Any LWE Interiors sales or discounted items cannot to be further discounted with any other promotion or discount code. Subject to stock availability - we will endeavour to seek a replenishment date and contact you if stock is depleted, before offering a refund.