LWE Interiors regards delivery and logistics as a fundamental part of our service. Our trusted team are here to ensure your delivery arrives promptly in perfect condition.
Delivery does not include assembly and/or installation. Please contact us and we will be glad to assist with a quote for this service.
Costs will vary depending on location. Please contact LWE Interiors for delivery charges to all international destinations.
Only faulty goods or LWE Interiors order mistakes can be refunded, please see Returns Policy for full details.
How long does it take to deliver?
Lead time is indicated on individual product pages, this is dependent on stock levels, availability, supplier and design requirements. Contact us for detailed lead times. We will notify you of any changes to delivery lead times should this occur.
Can we collect and therefore not pay a delivery charge?
This depends on the brand you're purchasing as some brands will only deliver to a residential address. if not, then yes, contact us to arrange a convenient time to arrange a collection date .
How will I know what time you will deliver on the designated delivery day?
Either ourselves or our delivery partners will contact you to let you know of the intended timeframe for delivery. Should this not be satisfactory, it may be possible to rearrange for another time and date with the delivery company.
What are your pre-delivery requirements?
It is your responsibility to ensure that there is adequate room to take furniture through any doorways and windows, restricted passageways, stairs and small spaces in order for it to be delivered to the desired location. Unfortunately, we are unable to refund despatched items that can’t be installed.
Do I need to check the goods upon delivery?
On receipt of the goods, please note that it is your responsibility to check the goods for any faults, damage or shortages and record any problems on the delivery receipt. If the item is badly damaged, refuse it and contact us immediately. Any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible within 48 hours of receipt of goods by emailing firstname.lastname@example.org or call 07890 092087.
Do you offer an assembly service?
For an extra charge, our carriers offer an assembly service for items requiring assembly however this needs to be booked in advance. Contact us for a quotation.
Do you offer an installation service?
We use professional carriers for all heavy furniture items. For the delivery of large items, our delivery team will put your item in the room of your choice - within reason. Please check with us prior to the order if you require the item to be delivered to a floor other than that on which it arrives. Please also check the item dimensions will be able to be moved to the desired location with especial care to staircase turns.
Can you store my order until I am ready?
Yes, we have warehousing where we can keep your items in a safe environment until you are ready. Price is dependent on timescale and order size, contact us for a no-obligation quote.
Are there any storage policies?
If you choose to store the goods unopened you have a maximum of 48 hours in which to report any issues. If you find an issue regardless of the packaging state that is outside the 48 hours from the delivery window, we cannot be held responsible and it will not be possible to pursue a subsequent claim. Your statutory rights are not affected.
Can I cancel an order?
You have the right to cancel an order up to 7 days after confirmation of receiving your order provided you give us written notice. To cancel an order please contact us.
Bespoke orders are not liable for cancellation. Your statutory rights are not affected.
Please see our Returns Policy for further details.
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